Wednesday, November 3, 2010

Cat Genie Resolved

Cat Genie support delivered!

I called about the problem, mentioned that it was trying to dry at the same time it was still filling.

The man I spoke to decided it was a computer problem, I didn't have to do any trouble shooting with him. Since I had purchased from Amazon, I had my receipt. He emailed me a form, I returned it to him with my receipt and a few days later a new processing unit arrived on the doorstep!

I plugged it in and immediately all my problems were fixed.

I cleaned and packed the other one, the hubby dropped it off at FedEx and all was good!

So I still love the Cat Genie and it's been working like a charm for the last month. It's like a brand new machine.

And support exceeded my expectations. I had heard it was good, but I was very surprised. It was excellent and no hassle. KEEP THOSE RECEIPTS!