Cat Genie support delivered!
I called about the problem, mentioned that it was trying to dry at the same time it was still filling.
The man I spoke to decided it was a computer problem, I didn't have to do any trouble shooting with him. Since I had purchased from Amazon, I had my receipt. He emailed me a form, I returned it to him with my receipt and a few days later a new processing unit arrived on the doorstep!
I plugged it in and immediately all my problems were fixed.
I cleaned and packed the other one, the hubby dropped it off at FedEx and all was good!
So I still love the Cat Genie and it's been working like a charm for the last month. It's like a brand new machine.
And support exceeded my expectations. I had heard it was good, but I was very surprised. It was excellent and no hassle. KEEP THOSE RECEIPTS!